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Privacy Policy

This privacy policy applies to customers and users of the ciansoft.com website.

Data we collect

If you become our customer by purchasing a software licence from our website, we will collect some personal data from you. These data will include your name, email address and other contact details as well as your IP address. We receive these data from the payment processor handling your payment. We never see your credit or debit card details; these are seen only by the payment processor.

We will store these data for as long as we need them, so that we can:

If you are not our customer, we may still obtain your email address if you contact us with an enquiry. We will retain a record of our communications, including the email address and any other data you have provided.

How we use your data

We will use your email address only for the following purposes:

We may also use other contact details (phone number) to contact you if we believe an email message has not been successfully received.

We will not contact you for any other reason. We will not send you general marketing information.

We will not pass any of your personal information to other parties except where we have a legal obligation to do so, e.g., to HMRC (the UK tax authority).

Your rights

If you want to know what personal data we hold about you, please contact us and request this information.

We can delete your personal data on request, provided that we no longer need the data to fulfil our legal obligations.

If we delete your data we may no longer be able to provide you with technical support.

For both the above items (data request, data deletion) you must be able to prove beyond any reasonable doubt that you are the person to whom these data relate.

Website and cookies

We do not use cookies on the ciansoft.com website.

No login is required when using our website, so under most circumstances we cannot identify individual visitors to our website.

We log the IP addresses of website visitors, which we need for our normal business operations, e.g., to verify the information obtained during a purchase transaction or to investigate any security concerns. The IP address information in our log files will be retained for as long as we consider necessary.

Further information

If you require further information please email us at info@ciansoft.com with your questions. Full contact details are available on our Contact page.

© Ciansoft 2018.    |    Ciansoft is a trading name of IC Technologies Ltd.    |    Privacy policy