Technical Support

Complete list of our support articles:

  1. Technical support for Ciansoft products - Guidelines for requesting support
  2. Class not registered error (REGDB_E_CLASSNOTREG)
  3. I started developing an application using the trial version of a Ciansoft ActiveX control. Now I have purchased the full version. How do I upgrade my application?
  4. Can I distribute a Ciansoft ActiveX control freely with my own application?
  5. I am using TwainControlX in a web page to capture images on a client machine. How can I upload the images to the server?
  6. What is WIA, and can TwainControlX be used with WIA?
  7. How can a PDF file be displayed in the browser using PDFBuilderASP?
  8. I get an error message "LoaderLock was detected" when trying to use TwainControlX in Visual Studio 2005. How can this error be prevented?v
  9. I have purchased a Ciansoft product, but did not receive an email telling me how to download the software. What should I do?
  10. Can I use PDFBuilderASP on a 64-bit operating system?
  11. Which licence type do I need to purchase for my application?
  12. How many licences do I need for a web-based application that runs on one server but can be accessed by many clients?
  13. Why am I having difficulties downloading the software I have purchased?
  14. Some of the documented properties are not available when I use the control in VB.NET. How can I access these properties?
  15. Why is the browser unable to display a PDF file sent using the BinaryWrite command
  16. User Account Control (UAC) and ActiveX controls
  17. Installation of ActiveX Controls in Delphi 2005 and 2006
  18. My HP scanner does not respond correctly when I set the ImageLeft, ImageTop etc. properties to fix the size of the scanned image?
  19. Can I upgrade my single user/server licence to a multiple user/server licence?